Operational Facilities Audits

Operational marinas can benefit from an audit and business performance review to identify potential improvements in their fabric, occupancy, profitability or asset value. Working with the client’s own management team or the third-party operator, we provide impartial advice on how to best optimise your marina operation.

Our audit & review process would typically cover: The condition and upkeep of the assets; staffing levels; finance; administrative and IT practices; health and safety and security measures; sales and marketing programmes; and third-party contracts.

Oversight Marina Management

An Oversight Management programme provides marina developers with an independent perspective and an evaluation of a marina that ensures investors’ interests are protected. MSI would oversee the operational start-up on a retained basis for a period agreed with the developer.

Developers that have not previously operated a marina often opt for a low-risk strategy to operate and grow the business in the early years, so it makes sense to take advice and seek guidance from the people who have done it for many years and many times before.

The operation of a marina requires in-depth knowledge of facilities management; vessels and their requirements and customer service in respect to what yacht owners, their guests, captain and crews’ prerequisites are. Strong promotional and marketing expertise are needed, to ensure the desired target audiences are reached with the right messaging and approach to service.

Human Resources

The marina’s General Manager is a key appointment for any new or existing facility. We have first rate contacts to assist the client in finding a candidate who has universally high service standards, demonstrates excellence in customer service and also displays best industry practice – Ultimately the best person for the job.

Marina Management Software (MMS)

A robust IT infrastructure, incorporating both MMS and accounting software is a must. Working with established IT partners, we can introduce the client to reputable operating systems with a proven track record. Our IT partners can also advise on the best way to integrate Customer Relationship Management (CRM) and accounting solutions. With the need for multi-lingual reporting and database functionality, the correct selection of MMS and CRM is critical to optimising business performance, and managing interactions with current and future customers whatever the location, across the globe.

Operational Management Selection and Adjudication

The team at Marina Solutions International includes senior management and consultants with extensive experience of operating marinas worldwide. We are suitably qualified to best advise and adjudicate on behalf of the client, to nominate a suitable marina operator for a newly completed or an existing facility.